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These dates are subject to change by manufacturer delays, or subject to cancellation with full refund in the extreme case of supplier shortages. Pre-order items are products available for purchase that are available for shipment at a later date. In-stock orders are fulfilled within 1-2 business days under most circumstances but can sometimes be delayed during our busiest times of the year.ĭelivery times are estimates and can vary depending on delivery method selected, time of the year, weather and other factors. Pre-orders are shipped as soon as they arrive in our warehouse, however, if you order multiple pre-order items on one order, the order will not ship until all items are available. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

Our system is automated and we will be unable to make any changes after an order has been placed. Please ensure you have the correct shipping address prior to checking out. Please note, all delivery windows are estimates, as couriers can be impacted by delays. If you do not receive an email with a shipping notice and tracking number, please check your spam folder or search in your inbox for “Galactic Toys”.

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All orders will include online tracking, please wait up to 48 hours for the tracking number to update on the courier's website. If the item you order is in-stock, we usually ship within 1 business day, this can vary depending on order volume.

Please inform us prior to the refund if your original payment method is no longer valid. In the rare case that the toy is severely damaged by the shipping courier, we'll accept a return on the item within 7 Days.Īll refunds will be issued to the original payment method, if this payment method is no longer valid, we are able to issue an in-store credit for the refund amount. We do our best to make sure every transaction is as smooth as possible but understand that the occasional mistake happens, such as a damaged product due to neglect by shipping couriers or missing parts.